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Lenovo 3000 N100Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer
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Note
Before using this information and the product it supports, besure to read the following:
v Safety and Warranty Guide included in the package with thispublication.
v Appendix D, Wireless related information, on page 51 andAppendix E, Notices, on page 53.
v
Lenovo 3000 Regulatory Notice included in the package with thispublication.
First Edition (January 2006)
Copyright Lenovo 2006. All rights reserved.U.S. GOVERNMENT USERSRESTRICTED RIGHTS: Our products and/or services are provided withRESTRICTEDRIGHTS. Use, duplication or disclosure by the Governmentis subject to the GSA ADP Schedule contract with LenovoGroupLimited, if any, or the standard terms of this commercial license,or if the agency is unable to accept thisProgram under these terms,then we provide this Program under the provisions set forth inCommercial ComputerSoftwareRestricted Rights at FAR 52.227-19, whenapplicable, or under Rights in Data-General, FAR52.227.14(Alternate III).
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Contents
Read first . . . . . . . . . . . . . v
Chapter 1. Finding information . . . . . 1
This guide and other publications . . . . . 1Finding informationwith the Lenovo Carebutton . . . . . . . . . . . . . . 2
Chapter 2. Caring for your computer . . . 3
Chapter 3. Solving computer problems . . 7
Frequently asked questions . . . . . . . 8Diagnosing problems .. . . . . . . . 10Troubleshooting . . . . . . . . . . . 10
Error messages . . . . . . . . . . 10Errors without messages . .. . . . . 13A password problem . . . . . . . . 14A power switchproblem . . . . . . . 14Keyboard problems . . . . . . . . 15Apointing device problem . . . . . . 15Standby or hibernationproblems . . . . 15Computer screen problems . . . . . . 17Batteryproblems . . . . . . . . . 19Hard disk drive problems . . . . . .20A startup problem . . . . . . . . . 21
A fingerprint authentication problem. . . 21Other problems . . .. . . . . . . 22
Chapter 4. Recovery options . . . . . . 25
Introducing Rescue and Recovery . . . . . 25Restoring factorycontents . . . . . . . 25Recovering data. . . . . . . . . . .26
Chapter 5. Upgrading and replacing
devices . . . . . . . . . . . . . 27
Replacing the battery . . . . . . . . . 27
Upgrading the hard disk drive. . . . . . 28Replacing memory . .. . . . . . . . 31
Chapter 6. Getting help and service . . . 35
Getting help and service . . . . . . . . 35Getting help on theWeb . . . . . . . . 35
Calling the Customer Support Center . . . 35
Getting help around the world . . . . . . 37
Appendix A. Warranty information . . . . 39
Warranty Information . . . . . . . . . 39Warranty Period . . . .. . . . . 39Types of Warranty Service . . . . . . 39Worldwidetelephone list. . . . . . . 41
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . . 45
Appendix C. Overview of your computer 47
Your computer at a glance . . . . . . . 47Features . . . . . . .. . . . . . 49Specifications . . . . . . . . . . . 50
Appendix D. Wireless related information 51
Wireless interoperability . . . . . . . . 51Usage environmentand your health . . . . 51
Appendix E. Notices . . . . . . . . . 53
Notices. . . . . . . . . . . . . . 53Television output notice .. . . . . . 54
Electronic emissions notices . . . . . . . 54FederalCommunications Commission(FCC) Statement . . . . . . . . .54Industry Canada Class B emissioncompliance statement . . . . . .. . 55Avis de conformit la rglementationdIndustrie Canada. . . . .. . . . 55European Union EMC Directiveconformance statement . . . .. . . 55
Environmental notices for Japan . . . . . 56Importantinformation for the European
Directive 2002/96/EC . . . . . . . . . 57IBM Lotus SoftwareOffer . . . . . . . 58Trademarks . . . . . . . . . . . . 60
Index . . . . . . . . . . . . . . 61
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iv Lenovo 3000 N100 Service and Troubleshooting Guide
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Read first
To prevent damage to the hard disk and subsequent data loss,before movingyour computer, press Fn+F4 to put it in standby modeor turn it off. Makesure that the standby status indicator is on(is green) before moving thecomputer.
Do not drop, bump, scratch, twist, hit, vibrate, push or placeheavy objectson your computer, display, or external devices.
Use a quality carrying case that provides adequate cushion andprotection.Do not pack your computer in a tightly packed suitcaseorbag.
Place liquids away from your computer to avoid spills, and keepyourcomputer away from water to avoid the danger of electricalshock.
Avoid leaving the base of your computer in contact with your lapor any partof your body for an extended period when the computer isturned on or
when the battery is charging.
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vi Lenovo 3000 N100 Service and Troubleshooting Guide
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Chapter 1. Finding information
This guide and other publications
Setup Instructionshelps you to unpack your computer and getstarted. It includes a fewtips for first-time users, and introducessoftware preinstalled byLenovo.
This Service and Troubleshooting Guideprovides information aboutcaring for your computer, basictroubleshooting information, somerecovery procedures, help andservice information, and warrantyinformation for your computer. Thetroubleshooting information inthis Guide applies only to problems
that might prevent you from accessing the comprehensive helpandinformation portal, called Lenovo Care, preloaded onyourcomputer.
Access Helpis a comprehensive online manual that providesanswers to most ofyour questions about your computer, helps you toconfigurepreloaded features and tools, or solve problems. To openAccess Help,click Start, move the pointer to All Programs; then toLenovo Care.Click Access Help.
Lenovo Careprovides an easy access to software tools and keyLenovo sites,eliminating the need to carry other reference manualsaround. To openLenovo Care, press the Lenovo Care button on yourkeyboard. Formore information about using the Lenovo Care button,seeFindinginformation with the Lenovo Care button on page 2.
Safety and Warranty Guideincludes general safety instructionsand complete Lenovo Statement ofLimited Warranty.
Regulatory Notice
supplements this Guide. Read it before you use the wirelessfeaturesof your computer. Your computer complies with the radiofrequencyand safety standards of any country or region in which ithas beenapproved for wireless use. You are requested to install anduse yourcomputer in strict accordance with the local RFregulations.
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Finding information with the Lenovo Care button
The Lenovo Care button can help you in many situations whenyourcomputer is working normally, and even when it is not. Pressthe LenovoCare button to open the Lenovo Care and get access toinformativeillustrations and easy-to-follow instructions forgetting started and staying
productive.
You can also use the Lenovo Care button to interrupt the startupsequence ofyour computer and start the ThinkVantage Rescue andRecovery
workspace, which runs independently of the Windows operatingsystem andis hidden from it.
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Chapter 2. Caring for your computer
Though your computer is designed to function reliably in normalwork
environments, you need to use common sense in handling it. Byfollowingthese important tips, you will get the most use andenjoyment out of yourcomputer.
Important tips:
Be careful about where and how you work
v Do not leave the base of your computer in contact with yourlap or anypart of your body for an extended period when thecomputer is functioningor when the battery is charging. Yourcomputer dissipates some heat during
normal operation. This heat is a function of the level of systemactivity andbattery charge level. Extended contact with your body,even throughclothing, could cause discomfort or, eventually, a skinburn.
v Place liquids away from your computer to avoid spills, andkeep yourcomputer away from water (to avoid the danger ofelectrical shock).
v Store packing materials safely out of the reach of children toprevent therisk of suffocation from plastic bags.
v Keep your computer away from magnets, activated cellularphones,electrical appliances, or speakers (within 13 cm/5 in).
v Avoid subjecting your computer to extreme temperatures (below5C/41For above 35C/95F).
Be gentle with your computer
v Avoid placing any objects (including paper) between thedisplay and thekeyboard or under the keyboard.
v Do not drop, bump, scratch, twist, hit, vibrate, push, orplace heavy objectson your computer, display, or externaldevices.
v Your computer display is designed tobe opened and used at anangleslightly greater than 90 degrees. Do not open the displaybeyond 135
degrees, as this might damage the computer hinge.
Carry your computer properly
v Before moving your computer, be sure to remove any media, turnoffattached devices, and disconnect cords and cables.
v Be sure your computer is in standby or hibernation mode, orturned off,before moving it. This will prevent damage to the harddisk drive and dataloss.
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v When picking up your open computer, hold it by the bottom. Donot pickup or hold your computer by the display.
v Use a quality carrying case that provides adequate cushion andprotection.Do not pack your computer in a tightly packed suitcaseorbag.
Handle storage media and drives properly
v If your computer comes with an optical drive such as CD, DVD,orCD-RW/DVD drive, do not touch the surface of a disc or the lenson thetray.
v Wait until you hear the CD or DVD click into the center pivotof an opticaldrive such as CD, DVD, or CD-RW/DVD drive beforeclosing the tray.
v When installing your hard disk, diskette, CD, DVD, orCD-RW/DVD drive,follow the instructions shipped with your hardware,and apply pressureonly where needed on the device.
Take care in setting passwords
v Remember your passwords. If you forget a supervisor or harddiskpassword, Lenovo authorized service provider will not reset it,and youmight have to replace your system board or hard diskdrive.
Other important tips
v Your computer modem might use only an analog telephonenetwork, orpublic-switched telephone network (PSTN). Do not connectthe modem to aPBX (private branch exchange) or any other digitaltelephone extension linebecause this could damage your modem.Analog phone lines are often usedin homes, while digital phonelines are often used in hotels or officebuildings. If you are notsure which kind of phone line you are using,contact your telephonecompany.
v Your computer might have both an Ethernet connector and amodemconnector. If so, be sure to connect your communication cableto the correctone, so your connector is not damaged.
v Register your Lenovo products with Lenovo (refer to the Webpage:www.lenovo.com/register). This can help authorities returnyour computerto you if it is lost or stolen. Registering yourcomputer also enables Lenovoto notify you about possible technicalinformation and upgrades.
v
Only an authorized Lenovo notebook repair technician shoulddisassembleand repair your computer.
v Do not modify or tape the latches to keep the display open orclosed.
v Take care not to turn your computer over while the ac adapteris pluggedin. This could break the adapter plug.
v Store your external and removable hard disk, diskette, CD,DVD, andCD-RW/DVD drives in the appropriate containers or packagingwhen theyare not being used.
Caring for your computer
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v Before you install any of the following devices, touch a metaltable or agrounded metal object. This action reduces any staticelectricity from yourbody. The static electricity could damage thedevice.
PC Card
Smart Card
Memory Card, such as SD Card, Memory Stick, and MultiMedia CardMemory module
PCI Express Mini Card
Cleaning the cover of your computer
Occasionally clean your computer as follows:
1. Prepare a mixture of a gentle kitchen-use detergent (one thatdoes notcontain abrasive powder or strong chemicals such as acid oralkaline). Use5 parts water to 1 part detergent.
2. Absorb the diluted detergent into a sponge.3. Squeeze excessliquid from the sponge.
4. Wipe the cover with the sponge, using a circular motion andtaking carenot to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with a dry, soft lint-free cloth.
9. Wait for the surface to dry completely and remove any clothfibers fromthe computer surface.
Cleaning your computer keyboard
1. Absorb some isopropyl rubbing alcohol on a soft, dust-freecloth.
2. Wipe each keytop surface with the cloth. Wipe the keys one byone; if youwipe several keys at a time, the cloth may hook onto anadjacent key andpossibly damage it. Make sure that no liquid dripsonto or between thekeys.
3. Allow to dry.
4. To remove any crumbs and dust from beneath the keys, you canuse acamera blower with a brush or cool air from a hair drier.
Note: Avoid spraying cleaner directly on the display or thekeyboard.
Cleaning your computer display
Caring for your computer
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1. Gently wipe the display with a dry, soft lint-free cloth. Ifyou see ascratchlike mark on your display, it might be a staintransferred from thekeyboard when the cover was pressed from theoutside.
2. Wipe or dust the stain gently with a soft, dry cloth.
3. If the stain remains, moisten a soft, lint-free cloth withwater or a 50-50mixture of isopropyl alcohol and water that doesnot contain impurities.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into thecomputer.
6. Be sure to dry the display before closing it.
Care for the fingerprint reader
The following actions could damage the fingerprint reader orcause it not towork properly:
v Scratching the surface of the reader with a hard, pointedobject.
v Scraping the surface of the reader with your nail or anythinghard.v Using or touching the reader with a dirty finger.
If you notice any of the following conditions, gently clean thesurface of thereader with a dry, soft, lint-free cloth:
v The surface of the reader is dirty or stained.
v The surface of the reader is wet.
v The reader often fails to enroll or authenticate yourfingerprint.
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Chapter 3. Solving computer problems
Frequently asked questions . . . . . . . 8
Diagnosing problems . . . . . . . . . 10Troubleshooting . . . .. . . . . . . 10Error messages . . . . . . . . . . 10Errors withoutmessages . . . . . . . 13A password problem . . . . . . . . 14Apower switch problem . . . . . . . 14Keyboard problems . . . . . .. . 15
A pointing device problem . . . . . . 15
Standby or hibernation problems . . . . 15Computer screenproblems . . . . . . 17Battery problems . . . . . . . . . 19Harddisk drive problems . . . . . . 20A startup problem . . . . . . . .. 21A fingerprint authentication problem. . . 21Other problems . .. . . . . . . . 22
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Frequently asked questions
This section lists frequently asked questions and tells whereyou can finddetailed answers. For details about each publicationincluded in the packagewith your computer, see This guide and otherpublications on page 1.
What safety precautions should I follow when using mycomputer?See the separate Safety and Warranty Guide fordetailedinformation about safety.
How can I prevent problems with my computer?See Read first onpage v, and also Chapter 2, Caring for yourcomputer, on page 3 ofthis Guide. More tips can be found inthe Preventing problemssection of the Access Help.
What are the main hardware features of my new computer?See theLenovo 3000 tour section of the Access Help.
Where can I find the detailed specifications for my machine?Seewww.lenovo.com/support
I need to upgrade a device or I need to replace one of thefollowing:the hard disk drive, memory, or the keyboard.
Refer to the Appendix B, Customer Replaceable Units (CRUs),
on page 45 section of this Guide for the list ofCustomerReplaceable Units and the location of the instructionsforremoving or replacing components.
My computer is not operating properly.Study the Problem solvingsection of the Access Help. ThisGuide describes only problems thatmight prevent you fromgetting access to the online help system.
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How can I contact the Customer Support Center?See Chapter 6,Getting help and service, on page 35 of this Guide.For the phonenumbers of the Customer Support Center nearest toyou, see Worldwidetelephone list on page 41.
Where can I find warranty information?See the separate Safetyand Warranty Guide for detailed warrantyinformation. For thewarranty applicable to your computer, includingthe warranty periodand type of warranty service, see WarrantyInformation on page39.
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Diagnosing problems
If you have a problem with your computer, you can test it byusingPC-Doctor for Windows. To run PC-Doctor for Windows, do asfollows:
1. Click Start.
2. Move the pointer to All Programs and then to PC-Doctor forWindows.
3. Click PC-Doctor.
4. Choose one of the tests from either Device Categories or TestScripts.
AttentionRunning any tests may take up to several minutes orlonger. Make sureyou have time to run the entire test; do notinterrupt the test while it isrunning.
The System Test of the Test Scripts runs some tests of criticalhardwarecomponents, but it does not run all of the diagnostic testsin PC-Doctor forWindows. If PC-Doctor for Windows reports that allof the tests in the SystemTest have been run and that it has foundno problems, consider running moreof the tests in PC-Doctor forWindows.
If you are preparing to contact the Customer Support Center, besure to printthe test log so that you can rapidly provideinformation to the help technician.
Troubleshooting
If you do not find your problem here, refer to Access Help, youron-boardhelp system. The following section only describes problemsthat mightprevent you from accessing this help system.
Error messages
The following is a list of the messages that the BIOS candisplay. Most ofthem occur during POST. Some of them displayinformation about a hardwaredevice, e.g., the amount of memoryinstalled. Others may indicate a problemwith a device, such as theway it has been configured. Following the list areexplanations ofthe messages and remedies for reported problems. If your
system displays one of the messages marked below with anasterisk (*), writedown the message and contact your marketingrepresentative. If your systemfails after you make changes in theSetup menus, reset the computer, enterSetup and install Setupdefaults or correct the error.
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Code Message Description
0200 Failure Fixed Disk Fixed disk is not working or notconfigured properly. Checkto see if fixed disk is attachedproperly. Run Setup. Find outif the fixed-disk type is correctlyidentified.
0210 Stuck key Stuck key on keyboard.
0211 Keyboard error Keyboard not working.
0212* Keyboard Controller Failed Keyboard controller failedtest. May require replacingkeyboard controller.
0213 Keyboard locked - Unlockkey switch
Unlock the system to proceed.
0220 Monitor type does notmatch CMOS - Run SETUP
Monitor type not correctly identified in Setup.
0230* Shadow Ram Failed atoffset: nnnn
Shadow RAM failed at offset nnnn of the 64k block at whichtheerror was detected.
0231* System RAM Failed atoffset: nnnn
System RAM failed at offset nnnn of in the 64k block atwhich theerror was detected.
0232* Extended RAM Failed atoffset: nnnn
See AlsoLenovo 3000 N100 Service and Troubleshooting Guide - ps-2. - [PDF Document]“CAP_IMAGES: Can't Find Starting Number” Error in Python with Resolution - GeeksforGeeksEvaluation of GPT-4 ability to identify and generate patient instructions for actionable incidental radiology findingsExtended memory not working or not configured properlyat offsetnnnn.
0250 System battery isdead-Replace and runSETUP
The CMOS clockbattery indicator shows the battery is dead.Chargethe CMOS clock battery for more than 8 hours byconnecting the acadapter and run Setup to reconfigure thesystem.
0251 System CMOS checksumbad - Default configuration
use
System CMOS has been corrupted or modified incorrectly,perhapsby an application program that changes data stored
in CMOS. The BIOS installed Default Setup Values. If youdo notwant these values, enter Setup and enter your ownvalues. If theerror persists, charge the systembattery morethan 8 hours byconnecting the ac adapter, or contact yourdealer.
0271 Check date and timesettings
BIOS found date or time out of range and reset the Real-TimeClock. May require setting legal date (1991-2099).
0280 Previous boot incomplete -Default configuration used
Previous POST did not complete successfully. POST loadsdefaultvalues and offers to run Setup. If the failure wascaused byincorrect values and they are not corrected, thenext boot willlikely fail. On systems with control of wait
states, improper Setup settings can also terminate POST andcausethis error on the next boot. Run Setup and verify thatthewait-state configuration is correct. This error is clearedthe nexttime the system is booted.
0281 Memory Size found byPOST differed from CMOS
Memory size found by POST differed from CMOS.
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Code Message Description
02B002B1
Diskette drive A errorDiskette drive B error
Drive A: or B: is present but fails the BIOS POST diskettetests.Check to see that the drive is defined with the properdiskette typein Setup and that the diskette drive is attachedcorrectly.
02B2 Incorrect Drive A type -run SETUP
Type of floppy drive A: not correctly identified in Setup.
02B3 Incorrect Drive B type - runSETUP
Type of floppy drive B: not correctly identified in Setup.
02D0 System cache error - Cachedisabled
RAM cache failed and BIOS disabled the cache. On olderboards,check the cache jumpers. You may have to replacethe cache. See yourdealer. A disabled cache slows systemperformance considerably.
02F0 CPU ID CPU socket number for Multi-Processor error.
02F4* EISA CMOS not writable ServerBIOS2 test error: Cannotwrite to EISA CMOS.
02F5* DMA Test Failed ServerBIOS2 test error: Cannot write toextended DMA(Direct Memory Access) registers.
02F6* Software NMI Failed ServerBIOS2 test error: Cannotgenerate software NMI(Non-Maskable Interrupt).
02F7* Fail - Safe Timer NMIFailed
ServerBIOS2 test error: Fail-Safe Timer takes too long.
N/A Device Address Conflict Address conflict for specifieddevice.
N/A Allocation Error for :device
Run ISA or EISA Configuration Utility to resolveresourceconflict for the specified device.
N/A* Failing Bits: nnnn The hex number nnnn is a map of the bitsat the RAMaddress which failed the memory test. Each 1 (one) inthemap indicates a failed bit. See errors 230, 231, or 232 aboveforoffset address of the failure in System, Extended, orShadowmemory.
N/A Invalid SystemConfiguration Data
Problem with NVRAM (CMOS) data.
N/A I/OdeviceIRQconflictI/Odevice IRQ conflict error.
I/OdeviceIRQconflictI/O device IRQ conflict error.
N/A One or more I2O Block
Storage Devices wereexcluded from the SetupBoot menu
There was not enough room in the IPL table to display all
installed I2O block-storage devices.
N/A Operating system notfound
Operating system cannot be located on either drive A: ordriveC:. Enter Setup and see if fixed disk and drive A: areproperlyidentified.
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Code Message Description
N/A* Parity Check 1 nnnn Parity error found in the system bus.BIOS attempts tolocate the address and display i on the screen. Ifit cannotlocate the address, it displays ????. Parity is a methodforchecking errors in binary data. A parity error indicatesthatsome data has been corrupted.
N/A* Parity Check 2 nn Parity error found in the I/O bus. BIOSattempts to locatethe address and display it on the screen. If itcannot locatethe address, it displays ????.
N/A Press F1 to resume, F2 toSetup, F3 for previous
Displayed after any recoverable error message. Press F1 tostartthe boot process or F2 to enter Setup and change thesettings. PressF3 to display the previous screen (usually aninitialization errorof an Option ROM, i.e., an add-on card).Write down and follow theinformation shown on thescreen.
Errors without messages
Problem:When I turn on the machine, nothing appears on thescreen and themachine does not beep while starting up.
Note: If you are not sure whether you heard any beeps, turn offthecomputer; then turn it on again, and listen again. If you areusingan external monitor, refer to Computer screen problems onpage17.
Solution: If a user password is set, press any key to displaythe user passwordprompt, and then type the correct password andpress Enter.
If the user password prompt does not appear, the brightnesslevelmight be set to minimum brightness. Adjust the brightnesslevel bypressing Fn+F11.
If the screen still remains blank, make sure that:
The battery is installed correctly.
The ac adapter is connected to the computer and the power cordisplugged into a working electrical outlet.
The computer power is on. (Turn on the power switch againforconfirmation.)
If these items are properly set, and the screen remains blank,have thecomputer serviced.
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Problem:When I turn on the machine, nothing appears on thescreen, but I heartwo or more beeps.
Solution:
Make sure that the memory card is installed correctly. If it is,but the
screen is still blank, and you hear five beeps, have thecomputerserviced.
Problem:My screen goes blank while the computer is on.
Solution
Your screen saver or power management may be enabled. Touchthetouch pad, or press a key to exit the screen saver, or press thepowerswitch to resume from standby or hibernation mode.
A password problem
Problem:I forgot my password.
Solution
If you forgot your power-on password, you must take yourcomputerto a Lenovo authorized servicer or a marketingrepresentative to havethe password canceled.
If you forgot your HDD password, Lenovo authorized servicercan
not reset your password or recover data from the hard disk. Youmusttake your computer to a Lenovo authorized servicer or amarketingrepresentative to have the hard disk drive replaced. Proofof purchaseis required, and a fee willbe charged for parts andservice.
If you forget your supervisor password, Lenovo authorizedservicercannot reset your password. You must take your computer toa Lenovoauthorized servicer or a marketing representative to havethe systemboard replaced. Proof of purchase is required, and a feewillbe chargedfor parts and service.
A power switch problem
Problem:The system does not respond, and you cannot turn off thecomputer.
Solution:
Turn off the computer by pressing and holding the power switchfor4 seconds or more. If the computer is still not reset, removethe acadapter and the battery.
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Keyboard problems
Problem:A number appears when you type a letter.
Solution
The numeric lock function is on. To disable it, press and holdFn;
then press NmLk.
Problem:All or some keys on the external numeric keypad do notwork.
Solution
Make sure that the external numeric keypad is correctlyconnected tothe computer.
A pointing device problem
Problem:The mouse or the pointing device does not work.
Solution:
Make sure that the mouse or pointing-device cable issecurelyconnected to the USB port.
Note: For more information, see the manual supplied with themouseor pointing-device.
Standby or hibernation problems
Problem:The computer enters standby mode unexpectedly.
Solution:
If the processor overheats, the computer automatically entersstandbymode to allow the computer to cool and to protect theprocessor andother internal components. Check the settings forstandby mode.
Problem:
The computer enters standby mode (the standby indicator turnson)immediately after Power-on self-test (POST) (the standbyindicator lightturns on).
Solution:
Make sure that: The battery is charged.
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The operating temperature is within the acceptable range. RefertoSpecifications on page 50.
If the battery is charged and the temperature is within range,have thecomputer serviced.
Problem:The "critical low-battery error" message appears, andthe computerimmediately turns off.
Solution:
The battery power is getting low. Connect the ac adapter tothecomputer, or replace the battery with a fully charged one.
Problem:When you press Fn to return from standby mode, thecomputer displayremains blank.
Solution:
Check whether an external monitor was disconnected whilethecomputer was in standby mode. Do not disconnect theexternalmonitor while the computer is in standby mode orhibernation mode. Ifno external monitor is attached when thecomputer resumes, thecomputer display remains blank and output isnot displayed. Thisrestriction does not depend on the resolutionvalue. Press Fn+F7 tobring up the computer display.
Note: If you are using the Fn+F7 key combination to apply apresentationscheme, you will need to press Fn+F7 at least threetimes in threeseconds to bring up the computer display.
Problem:The computer does not return from standby mode, or thepower andstandby indicators stays on and the computer does notwork.
Solution:
If the system does not return from standby mode, it mayhaveentered standby or hibernation mode automatically because thebatteryis depleted. Check the standby indicator. If the standbyindicator is on, your computer is in standby mode.
Connect the ac adapter to the computer; then press Fn. If thestandby indicator is off, your computer is in hibernation mode
or power-off state. Connect the ac adapter to the computer;thenpress power button to resume operation.
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If the system still does not return from standby mode, yoursystemmay stop responding and you cannot turn off the computer. Inthiscase, you need to reset the computer. If you have not savedyour data,it may be lost. To reset the computer, press and hold thepower buttonfor 4 seconds or more. If the system is still notreset, remove the acadapter and the battery.
Problem:Your computer does not enter standby or hibernationmode.
Solution:
Check whether any option has been selected that would disableyourcomputer from entering standby or hibernation mode.
Problem:The Fn+F12 key combination does not make the computerenterhibernation mode.
Solution:
The computer cannot enter hibernation mode:
If you are using one of the communication PC Cards. Toenterhibernation mode, stop the communication program, andthenremove the PC Card or disable the PC Card slot. Click theSafelyRemove Hardware icon in the task bar.
If the hibernation mode is not enabled. To enable it, do asfollows:1. Click Start.2. Click the Control Panel and clickPerformance and maintenance.3. Click Power options. Power optionsproperties window opens, and
click the Hibernate tab.4. Select the Enable hibernation checkbox.5. Click OK.
Note: You can enter hibernation mode by pressing Fn+F12 only iftheLenovo PM driver has been installed on your computer.
Computer screen problemsProblem:
The screen is blank.
Solution:
Press Fn+F7 to bring up the image.
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Note: If you use the Fn+F7 key combination to apply apresentationscheme, press Fn+F7 at least three times in threeseconds, andthe image is displayed on the computer screen.
If you are using the ac adapter, or using the battery, and thebatterystatus indicator is on (is green), press Fn+F11 to make thescreenbrighter.
If the standby status indicator is blinking, press Fn to resumefromthe standby mode.
If the problem persists, do the Solution in the problembelow.
Problem:The screen is unreadable or distorted.
Solution:
Make sure that:
The display device driver is installed correctly. The screenresolution and color quality are correctly set. The monitor type iscorrect.
To check these settings, do as follows:
Right-click the desktop to open the Display Properties window.1.Click the Settings tab.2. Check whether the screen resolution andcolor quality are correctly
set.3. Click Advanced.4. Click the Adapter tab.
5. Make sure that
NVIDIA xxxxx
or
Intel xxxxx
is shown in theadapter information window.
Note: The device driver name xxxxx depends on the video chipthathas been installed on your computer.
6. Click the Properties button. Check the Device status boxandmake sure the device is working properly. If not, clicktheTroubleshoot button.
7. Click the Monitor tab.8. Make sure the information iscorrect.9. Click the Properties button. Check the Device status boxand
make sure the device is working properly. If not, clicktheTroubleshooter button.
Problem:The screen stays on even after you turn off yourcomputer.
Solution:
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Press and hold the power switch for 4 seconds or more to turnoffyour computer; then turn it on again.
Problem:Missing, discolored, or bright dots appear on the screenevery time you
turn on your computer.Solution:
This is an intrinsic characteristic of the TFT technology.Yourcomputers display contains multiple thin-film transistors(TFTs). Asmall number of missing, discolored, or bright dots on thescreen mightexist all the time.
Problem:A message, Unable to create overlay window, appears whenyou try to
start DVD playback.orYou get poor or no playback while runningvideo playback, DVDplayback, or game applications.
Solution
Do either of the following: If you are using 32-bit color mode,change the color depth to 16-bit
mode. If you are using a desktop size of 12801024 or larger,reduce the
desktop size and the color depth.
Battery problems
Problem:The battery cannot be fully charged by the power-offmethod in thestandard charge time for your computer.
Solution:
The battery might be over-discharged. Do the following:1. Turnoff the computer.2. Make sure that the over-discharged battery isin the computer.
3. Connect the ac adapter to the computer and let it charge.Ifthe battery cannot be fully charged in 24 hours, use a newbattery.
Problem:Your computer shuts down before the battery statusindicator showsempty.
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orYour computer operates after the battery status indicatorshows empty.
Solution:
Discharge and recharge the battery.
Problem:The operating time for a fully charged battery isshort.
Solution:
Discharge and recharge the battery. If your batterys operatingtime isstill short, use a new battery.
Problem:The computer does not operate with a fully chargedbattery.
Solution:
The surge protector in the battery might be active. Turn offthecomputer for one minute to reset the protector; then turn onthecomputer again.
ProblemThe battery does not charge.
Solution
You cannot charge the battery when it is too hot. If the batteryfeelshot, remove it from the computer and allow it to cool toroomtemperature. After it cools, reinstall it and recharge thebattery. If it stillcannot be charged, have it serviced.
Hard diskdrive problems
Problem:The hard disk drive makes a rattling noiseintermittently.
Solution:
The rattling noise might be heard when:
The hard disk drive starts accessing the data or when it stops.You are carrying the hard disk drive. You are carrying yourcomputer.
This is a normal characteristic of a hard disk drive and is nota defect.
Problem:The hard disk drive does not work.
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Solution:
In the Boot menu in the BIOS Utility, make sure that the harddiskdrive is included in the Boot Sequence correctly.
A startup problem
Problem:
The Microsoft Windows operating system will not start.
Solution:
Use the ThinkVantage Rescue and Recovery workspace to helpsolveor identify your problem. To open the ThinkVantage RescueandRecovery workspace, do the following:1. Turn off you PC for atleast 5 seconds, then turn it on again.2. Watch the screencarefully while your PC starts. While the initial
screen is displayed, press the Lenovo Care button.TheThinkVantage Rescue and Recovery workspace opens.
3. From the Rescue and Recovery workspace, you can dothefollowing: Rescue and Restore your files, folders, or backups.Configure your system settings and passwords. Communicate by usingthe internet and link to the support site. Troubleshoot anddiagnose problems using diagnostics.
In the top panel of the ThinkVantage Rescue andRecoveryworkspace, you can click one of the following tabs to openotherpages or exit the utility:
Event Viewer enables you to view a log that containsinformation
about events, or tasks, associated with Rescue andRecoveryoperations.
System Information enables you to see key hardware andsoftwareinformation about your computer. This information mightbevaluable when trying to diagnose problems.
Warranty Status enables you to see when your warranty expires,theterms of service for you computer, or the spare parts list.
Help provides information about the various functions availableinthe ThinkVantage Rescue and Recovery workspace.
Restart closes the ThinkVantage Rescue and Recoveryworkspace
and resumes the startup sequence that was interrupted.
A fingerprint authentication problem
Problem:Your cannot register or authenticate your finger.
Solution
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Solution:
Be sure that the disk meets the standards for your country.Usually, adisk that meets the local standards is marked with a CDlogo on thelabel. If you use a disc that does not meet thesestandards, we cannotguarantee that it will play, or that, if itdoes play, the sound quality willbe good.
Problem:You cannot connect using the built-in wirelessnetworking card.
Solution:
If the computer display is closed, open it and try again.
Problem:An application does not run correctly.
Solution:
Make sure that the problem is not being caused by theapplication.
Check that your computer has the minimum required memory torunthe application. Refer to the manuals supplied with theapplication.
Check the following:
The application is designed to operate with your operatingsystem.
Other applications run correctly on your computer.
The necessary device drivers are installed.
The application works when it is run on some other computer.
If an error message appears while you are using theapplicationprogram, refer to the manuals supplied with theapplication.
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Solving computer problems
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Chapter 4. Recovery options
Introducing Rescue and Recovery
If Windows is not running properly, you may need to do thefollowing:
v Get the current system information.
v Diagnose and troubleshoot a problem.
v Rescue a file from your Windows environment or restorebacked-up files,provided you have made backups by use of theThinkVantage Rescue andRecovery program.
v Configure your computer.
All this can be achieved from the ThinkVantage Rescue andRecovery
workspace. To start ThinkVantage Rescue and Recovery, turn onthe computerand while the initial screen is displayed press theLenovo Care button. Formore information about using Rescue andRecovery features, see theRecovery overview section of the AccessHelp.
Restoring factory contents
Instead of providing a recovery CD or a Windows CD with yourcomputer,Lenovo provides simpler methods of accomplishing the taskstypicallyassociated with these CDs. The files and programs forthese alternativemethods are on your hard disk, which eliminateshaving to locate misplaced
CDs and problems associated with using an incorrect CDversion.
The complete backup of all the files and programs that Lenovopreinstalled onyour computer resides in a hidden protected area, orpartition, of the harddisk. Although hidden, the backups in thepartition consume hard disk space.Therefore, when checking thecapacity of your hard disk according toWindows, you might note thatthe total capacity of the disk appears to besmaller thananticipated. This discrepancy is explained by the contents ofthehidden partition.
The Product Recovery Program contained within this area enablesyou torestore the complete contents of your hard disk to the samestate as it waswhen originally shipped from the factory.
Notes:
1. When you recover your system, you need to select the Onposition of thewireless radio switch on the computer. If you forgetto select the On
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position of the wireless radio switch, your wireless networkcard will notbe recognized, and the wireless card driver will notbe included in yoursystem.
2. The recovery process might take up to 2 hours.
To recover the hard disk to its original contents, do thefollowing:
Attention: All of the files on the primary hard disk partition(usually drive C)will be lost in the recovery process. However,before any data is overwritten,you will be given the opportunity tosave one or more files to other media.
1. If possible, save all your files and shut down your operatingsystem.
2. Turn off your computer for at least 5 seconds.
3. Turn on your computer. Watch the display carefully while yourPC starts.While the initial screen is displayed, press the LenovoCare button. TheThinkVantage Rescue and Recovery workspaceopens.
4.Click Restore your system, select Restore my hard drive to theoriginalfactory state, and follow the instructions on thescreen.
Recovering data
If you performed a backup operation using the Rescue andRecoveryprogram, you also have one or more backups stored thatreflect the contentsof the hard disk as it existed at variouspoints in time. These backups mightbe stored on your hard disk, ora network drive, or on removable media,depending on the options youselected during the backup operation.
You can use either the Rescue and Recovery program or theThinkVantageRescue and Recovery workspace to restore the contentsof the hard disk to anearlier state using any of the storedbackups. The ThinkVantage Rescue andRecovery workspace runsindependently of the Windows operating system.Therefore, you canstart it by pressing the Lenovo Care button whenprompted duringstartup.
After the ThinkVantage Rescue and Recovery workspace opens youcanperform a recovery operation, even if you are unable to startWindows.
Recoveringpre-installed software
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Chapter 5. Upgrading and replacing devices
Replacing the battery
ImportantRead Safety and Warranty Guide before replacing thebattery.
1. Turn off the computer, or enter hibernation mode. Thendisconnect the acadapter and all cables from the computer.
Note: If you are using a PC Card, the computer might not be ableto enterhibernation mode. If this happens, turn off thecomputer.
2. Close the computer display, and turn the computer over.
3. Unlock the battery latch by sliding it to the unlockedposition.
4. Unlock the battery latch 1 by sliding it to the unlockedposition, andwhile holding it in the position remove the battery2.
5. Install a fully charged battery.
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6. Make sure that the battery latch is in the lockedposition.
7. Turn the computer over again. Connect the ac adapter andcables to thecomputer.
Upgrading the hard diskdrive
ImportantRead Safety and Warranty Guide before replacing thehard disk drive.
You can increase the storage capacity of your computer byreplacing the harddisk drive with one of greater capacity. You canpurchase a new hard diskdrive from your Lenovo reseller or amarketing representative.
Notes:
1. Replace the hard disk drive only if you upgrade it or have itrepaired. Theconnectors and bay of the hard disk drive were notdesigned for frequentchanges, or drive swapping.
2. The ThinkVantage Rescue and Recovery workspace and theProductRecovery program are not included on an optional hard diskdrive.
Replacing the battery
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AttentionHandling a hard disk drive
v Do not drop the drive or subject it to physical shocks. Putthe drive ona material, such as soft cloth, that absorbs thephysical shock.
v Do not apply pressure to the cover of the drive.
v Do not touch the connector.
The drive is very sensitive. Incorrect handling can cause damageandpermanent loss of data on the hard disk. Before removing thehard diskdrive, make a backup copy of all the information on thehard disk, andthen turn the computer off. Never remove the drivewhile the system isoperating, in standby mode, or in hibernationmode.
To replace the hard disk drive, do the following:
1. Turn off the computer; then disconnect the ac adapter and allcables fromthe computer.
2. Close the computer display, and turn the computer over.
3. Remove the battery.
4. Remove two screws 1, and remove the hard disk cover2.
5. Remove the hard disk drive by pulling out the tab.
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6. Insert a new hard disk drive into the hard disk drive bay,then firmlyinstall it.
7. Align the front side of the hard disk cover 1, reinstall thecover 2, andtighten the screws3.
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8. Reinstall the battery.
9. Turn the computer over again. Connect the ac adapter andcables to the
computer.
Replacing memory
ImportantRead Safety and Warranty Guide before replacingmemory.
Increasing memory capacity is an effective way to make programsrun faster.
You can increase the amount of memory in your computer byinstalling adouble data rate (DDR) synchronous dynamic randomaccess memory(DRAM) unbuffered small outline dual inline memorymodule (SO-DIMM),available as an option, in the memory slot of yourcomputer. SO-DIMMs withdifferent capacities are available.
Note: Use only the memory types supported by your computer. Ifyouincorrectly install the optional memory or install anunsupportedmemory type, a warning beep will sound when you try tostart thecomputer.
To install an SO-DIMM, do the following:
1. Touch a metal table or a grounded metal object. This actionreduces anystatic electricity in your body, that could damage theSO-DIMM. Do nottouch the contact edge of the SO-DIMM.
2. Turn off the computer; then disconnect the ac adapter and allcablesfrom the computer.
3. Close the computer display, and turn the computer over.
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4. Remove the battery.
5. Loosen the screw 1 on the memory slot cover, and remove it2.
6. If two SO-DIMMs are already installed in the memory slots,remove oneof them to make room for the new one by pressing out onthe latches on
both edges of the socket at the same time. Be sure to save itfor futureuse.
7. Find the notch on the contact edge side of the SO-DIMM.
Attention: To avoid damaging the SO-DIMM, do not touch itscontactedge.
8. With the notched end of the SO-DIMM toward the contact edgeside ofthe socket, firmly insert the SO-DIMM into the socket at anangle ofabout 20 degrees 1, then press it firmly 2.
Replacing memory
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Replacing memory
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Chapter 6. Getting help and service
Getting help and service
If you need help, service, technical assistance, or just wantmore informationabout Lenovo computers, you will find a widevariety of sources availablefrom Lenovo to assist you. This sectioncontains information about where togo for additional informationabout Lenovo computers, what to do if youexperience a problem withyour computer, and whom to call for serviceshould it benecessary.
Microsoft Service Packs are the latest software source forWindows productupdates. They are available via Web download(connection charges mayapply) or via CD-ROM. For more specificinformation and links, go to
www.microsoft.com. For technical assistance with installationof, or questionsrelated to, Service Packs for your preloadedMicrosoft Windows product, referto the Microsoft Product SupportServices Web site athttp://support.microsoft.com/directory/, or youcan contact CustomerSupport Center at the phone number(s) listed inWorldwide telephone liston page 41. Some fees might apply.
Getting help on the Web
The Lenovo Web site on the World Wide Web has up-to-dateinformation
about Lenovo computers and support. The address for the Lenovohome pageis http://www.lenovo.com.
You can find support information for your Lenovo 3000 computeratwww.lenovo.com/support. Research this Web site to learn how tosolveproblems, find new ways to use your computer, and learn aboutoptions thatcan make working with your Lenovo computer eveneasier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still needhelp, during
the warranty period, you can get help and information bytelephone throughthe Customer Support Center. The followingservices are available during thewarranty period:
v Problem determination - Trained personnel are available toassist you withdetermining if you have a hardware problem anddeciding what action isnecessary to fix the problem.
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v Lenovo hardware repair - If the problem is determined tobecaused byLenovo hardware under warranty, trained service personnelare available toprovide the applicable level of service.
v Engineering change management - Occasionally, there might bechangesthat are required after a product has been sold. Lenovo oryour reseller, ifauthorized by Lenovo, will make selectedEngineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:v Replacement or use ofparts not manufactured for or by Lenovo or
nonwarranted parts
Note: All warranted parts contain a 7-character identificationin the formatFRU XXXXXXX
v Identification of software problem sourcesv Configuration ofBIOS as part of an installation or upgradev
Changes, modifications, or upgrades to device driversvInstallation and maintenance of network operating systems (NOS)vInstallation and maintenance of application programs
To determine if your machine is in warranty and when thewarranty expires,go to www.lenovo.com/support, and click Warranty,then follow theinstructions on the screen.
Refer to your Lenovo hardware warranty for a full explanation ofLenovowarranty terms. Be sure to retain your proof of purchase toobtain warrantyservice.
If possible, be near your computer when you make your call incase thetechnical assistance representative needs to help youresolve a computerproblem. Please ensure that you have downloadedthe most current driversand system updates, run diagnostics, andrecorded information before youcall. When calling for technicalassistance, please have the followinginformation available:vMachine Type and Modelv Serial numbers of your computer, monitor,and other components, or your
proof of purchasev
Description of the problemv Exact wording of any error messagesvHardware and software configuration information for your system
The telephone numbers for your Customer Support Center locationarelocated in the Worldwide telephone list section of thisguide.
Note: Telephone numbers are subject to change without notice.For the latestlist of Customer Support Center telephone numbers andhours of
Getting help and service
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operation, visit the Support Web site at www.lenovo.com/suport.If thenumber for your country or region is not listed, contact yourLenovoreseller or Lenovo marketing representative.
Getting help around the world
If you travel with your computer or relocate it to a countrywhere yourLenovo machine type is sold, your computer might beeligible forInternational Warranty Service, which automaticallyentitles you to obtainwarranty service throughout the warrantyperiod. Service will be performedby service providers authorized toperform warranty service.
Service methods and procedures vary by country, and someservices mightnot be available in all countries. InternationalWarranty Service is deliveredthrough the method of service (such asdepot, carry-in, or on-site service) thatis provided in theservicing country. Service centers in certain countries mightnot beable to service all models of a particular machine type. Insomecountries, fees and restrictions might apply at the time ofservice.
To determine whether your computer is eligible for InternationalWarrantyService and to view a list of the countries where serviceis available, go towww.lenovo.com/support, click Warranty, andfollow the instructions on thescreen.
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Getting help and service
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Appendix A. Warranty information
Warranty Information
This Appendix provides information regarding the warranty periodand typeof warranty service applicable to your Machine in yourcountry or region. Forthe terms and conditions of the Statement ofLimited Warranty that applies toyour Machine, refer to Chapter 2,Warranty Information in the Safety andWarranty Guide included withyour Machine.
Warranty Period
The warranty period may vary by country or region and isspecified in thetable below. NOTE: Region means either Hong Kong orMacau SpecialAdministrative Region of China.
A warranty period of 3 years on parts and 1 year on labor meansthat Lenovoprovides warranty service without charge for:
a. parts and labor during the first year of the warranty period;and
b. parts only, on an exchange basis, in the second and thirdyears of thewarranty period. Your Service Provider will charge youfor any laborprovided in performance of the repair orreplacement(s) in the second andthird year of warranty period.
MachineType Country or Region of Purchase Warranty period
Types ofWarrantyService
0689 US, Canada, Mexico, Brazil,Australia, Japan
Parts and Labor - 1 yearBattery pack - 1 year
61
Other Parts and Labor - 1 yearBattery pack - 1 year
71
0768 US, Canada, Mexico, Brazil,Australia, Japan
Parts and Labor - 1 yearBattery pack - 1 year
61
Other Parts and Labor - 1 yearBattery pack - 1 year 71
Types of Warranty Service
If required, your Service Provider will provide repair orexchange servicedepending on the type of warranty service specifiedfor your Machine in theabove table and as described below.Scheduling of service will depend uponthe time of your call and issubject to parts availability. Service levels are
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response time objectives and are not guaranteed. The specifiedlevel ofwarranty service may not be available in all worldwidelocations, additionalcharges may apply outside your ServiceProviders normal service area,contact your local Service Providerrepresentative or your reseller for countryand location specificinformation.
1. Customer Replaceable Unit (CRU) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs areeasy toinstall whereas Tier 2 CRUs require some technical skill andtools. CRUinformation and replacement instructions are shipped withyour Machineand are available from Lenovo at any time on yourrequest. You mayrequest that a Service Provider install CRUs, at noadditional charge,under the type of warranty service designated foryour Machine. Lenovospecifies in the materials shipped with areplacement CRU whether adefective CRU must be returned. Whenreturn is required, 1) returninstructions and a container areshipped with the replacement CRU, and 2)you may be charged for thereplacement CRU if Lenovo does not receive
the defective CRU within 30 days of your receipt of thereplacement.2. On-site Service
Your Service Provider will either repair or exchange the failingMachine atyour location and verify its operation. You must providesuitable workingarea to allow disassembly and reassembly of theLenovo Machine. Thearea must be clean, well lit and suitable forthe purpose. For someMachines, certain repairs may require sendingthe Machine to a designatedservice center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arrangedby yourService Provider. A shipping container will be provided toyou for you toreturn your Machine to a designated service center. Acourier will pick upyour Machine and deliver it to the designatedservice center. Following itsrepair or exchange, the service centerwill arrange the return delivery ofthe Machine to your location.You are responsible for its installation andverification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies(prepaid unlessspecified otherwise) the failing Machine suitablypackaged to a designatedlocation. After the Machine has beenrepaired or exchanged, it will bemade available for your collectionor, for Mail-in Service, the Machine willbe returned to you atLenovos expense, unless your Service Providerspecifies otherwise.You are responsible for the subsequent installation andverificationof the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 andType 2 (seeabove).
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6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 andType 3 (seeabove).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 andType 4 (see
above).
When a 5, 6 or 7 type of warranty service is listed, yourService Providerwill determine which type of warranty service isappropriate for the repair.
* This type of service is called Lenovo EasyServ or EasyServ insomecountries.
To obtain warranty service contact a Service Provider. In Canadaor theUnited States, call 1-800-IBM-SERV (426-7378). In othercountries, see thetelephone numbers below.
Worldwide telephone list
Phone numbers are subject to change without notice. For the mostcurrentphone numbers, go to http://www.lenovo.com/support and clickSupportphone list.
Country or Region Telephone Number
Africa Africa: +44 (0)1475-555-055South Africa: +27-11-3028888and 0800110756Central Africa: Contact the nearest IBM BusinessPartner
Argentina 0800-666-0011 (Spanish)Australia 131-426 (English)
Austria 01-24592-590101-211-454-610 (German)
Belgium 02-210-9820 (Dutch)02-210-9800 (French)warranty serviceand support: 02-225-3611
Bolivia 0800-0189 (Spanish)
Brazil Sao Paulo region: (11) 3889-8986Toll free outside SaoPaulo region: 0800-7014-815(Brazilian Portuguese)
Canada 1-800-565-3344 (English, French)In Toronto only call:416-383-3344
Chile 800-224-488 (Spanish)
China 800-810-1818 (Mandarin)
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Country or Region Telephone Number
China (Hong Kong S.A.R.) Home PC: 852-2825-7799Commercial PC:852-8205-0333Lenovo 3000 and WorkPad : 852-2825-6580(Cantonese,English, Putonghua)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 284-3911 (Spanish)Lenovo Customer Support Center-tollfree: 0-800-011-1029
Croatia 0800-0426
Cyprus +357-22-841100
Czech Republic +420-2-7213-1316
Denmark 4520-8200warranty service and support: 7010-5150(Danish)
Dominican Republic 566-4755
566-5161 ext. 8201Toll Free within the Dominican Republic:1-200-1929 (Spanish)Lenovo Customer Support Center-toll free:1-866-434-2080
Ecuador 1-800-426911 (Spanish)
El Salvador 250-5696 (Spanish)Lenovo Customer SupportCenter-toll free: 800-6264
Estonia +386-61-1796-699
Finland 09-459-6960warranty service and support: +358-800-1-4260(Finnish)
France 0238-557-450warranty service and support:software0810-631-020hardware 0810-631-213 (French)
Germany 07032-15-49201warranty service and support:01805-25-35-58 (German)
Greece +30-210-680-1700
Guatemala 335-8490 (Spanish)
Honduras Tegucigalpa & San Pedro Sula: 232-4222San PedroSula: 552-2234
(Spanish)
Hungary +36-1-382-5720
India 1600-44-6666Alternate Toll Free:+91-80-2678-8940(English)
Indonesia 800-140-3555+62-21-251-2955 (Bahasa, Indonesian,English)
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Country or Region Telephone Number
Ireland 01-815-9202warranty service and support: 01-881-1444(English)
Israel +972-3-531-3900 (Hebrew)+972-3-531-3900 (English)
Italy 02-7031-6101warranty service and support:39-800-820094(Italian)
Japan
PC Products:Toll free: 0120-20-5550For International:+81-46-266-4716
The above numbers will be answered with a Japanese languagevoiceprompt. For telephone support in English, please wait for theJapanesevoice prompt to end, and an operator will answer. Pleaseask forEnglish support please, and your call will be transferred toan English
speaking operator.
PC Software:0120-558-695Overseas calls:+81-44-200-8666(Japanese)
Korea 1588-5801 (Korean)
Latvia +386-61-1796-699
Lithuania +386-61-1796-699
Luxembourg +352-298-977-5063 (French)
Malaysia 1800-88-8558 (English, Bahasa, Melayu)
Malta +356-23-4175
Mexico 001-866-434-2080 (Spanish)
Middle East +44 (0)1475-555-055
Netherlands +31-20-514-5770 (Dutch)
New Zealand 0800-733-222 (English)
Nicaragua 255-6658 (Spanish)
Norway 6681-1100warranty service and support:8152-1550(Norwegian)
Panama 206-6047 (Spanish)Lenovo Customer Support Center-tollfree: 001-866-434-2080
Peru 0-800-50-866 (Spanish)
Philippines 1800-1888-1426 (English)+63-2-995-8420(Philipino)
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Country or Region Telephone Number
Poland +48-22-878-6999
Portugal +351-21-892-7147 (Portuguese)
Romania +4-021-224-4015
Russian Federation +7-095-940-2000 (Russian)
Singapore 1800-3172-888 (English, Bahasa, Melayu)
Slovakia +421-2-4954-1217
Slovenia +386-1-4796-699
Spain 91-714-798391-397-6503 (Spanish)
Sri Lanka +94-11-2448-442 (English)
Sweden 08-477-4420warranty service and support: 077-117-1040(Swedish)
Switzerland 058-333-0900warranty service and support:0800-55-54-54(German, French, Italian)
Taiwan 886-2-8723-9799 (Mandarin)
Thailand 1-800-299-229 (Thai)
Turkey 00800-4463-2041 (Turkish)
United Kingdom 01475-555-055warranty service andsupport:software 08457-151-516hardware 08705-500-900 (English)
United States 1-800-426-7378(English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam For northern area and Hanoi: 84-4-843-6675For southernarea and Ho Chi Minh City: 84-8-829-5160(English, Vietnamese)
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Appendix B. Customer Replaceable Units (CRUs)
For your computer, the following parts are designated CustomerReplaceable
Unit (CRU) parts.
Listed below are the CRUs and the documentationwhereremoval/replacement instructions are located.
Service andTroubleshootingGuide
SetupInstructions
AccessHelp
OnlineHardwareMaintenanceManual
Tier 1 CRUs
Battery X X XHard disk drive X X X
Optical drive X X
AC adapter andpower cord
X
Tier 2 CRUs
Memory(standard)
X X X
PCI Express Mini
Card
X X
You can find instructions for replacing CRUs in Access Help. Toopen AccessHelp, click Start, move the pointer to All Programs;then to Lenovo Care.Click Access Help
If you are unable to access these instructions or if you havedifficultyreplacing a CRU, you can use either of the followingadditional resources:
v The Online Hardware Maintenance Manual available from theSupport Web
sitehttp://www.lenovo.com/think/support/site.wss/document.do?lndocid=part-video
v The Customer Support Center. For the telephone number of theSupportCenter for your country or region, see Worldwide telephonelist on page41.
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Appendix C. Overview of your computer
Your computer at a glance
Front view
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Rear view
Your computer at aglance
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Features
Processorv See the system properties of you computer. You can dothis as follows:
right-click the My computer icon on your desktop, from the pulldownmenu select Properties.
Memoryv Double data rate (DDR) synchronous dynamic random accessmemory
(DRAM) II
Storage devicev 2.5-inch hard disk drive
DisplayThe color display uses TFT technology:v Size: 15.4 inchor 14.1 inch, depending on the model
v Resolution: LCD: Up to 1680-by-1050, depending on the modelExternal monitor: Up to 2048-by-1536
v Brightness controlv Integrated camera (on some models)
Keyboardv Fingerprint reader (on some models)v 84-key, 85-key,or 89-keyv Touchpadv
Fn key functionv Lenovo Care buttonv Volume control buttons
External interfacev External-monitor connectorv S-Videoconnectorv PC Card slot (Type II PC Card)v Stereo headphone jackvMicrophone jackv 4 Universal Serial Bus (USB) connectors
v RJ11 telephone connectorv RJ45 Ethernet connectorv IEEE1394(on some models)v Digital media reader slotv Wireless radio switchvOptical drivev Integrated wireless LAN feature (on some models)vIntegrated Bluetooth feature (on some models)
Features
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Specifications
Sizev 14 inch display model
Width: 339 mm Depth: 257 mm
Height: 30.0 to 37.4 mmv 15 inch display model Width: 363 mmDepth: 264 mm Height: 31.0 to 38.4 mm
Environmentv Maximum altitude without pressurization: 3048 m(10000 ft)v Temperature
At altitudes up to 2438 m (8000 ft)- Operating with no diskette:5 to 35C (41 to 95F)
- Operating with a diskette: 10 to 35C (50 to 95F)- Notoperating: 5 to 43C (41 to 109F)
At altitudes above 2438 m (8000 ft)- Maximum operatingtemperature, 31.3C (88 F)
Note: When you charge the battery pack, its temperature must beat least10C (50F).
v Relative humidity: Operating with no disc in the drive: 8% to95% Operating with a disc in the drive: 8% to 80%
Heat outputv 90 W (307 Btu/hour) maximum for Discrete GraphicsModelsv 65 W (222 Btu/hour) maximum for Integrated GraphicsModels
Power source (ac adapter)v Sine-wave input at 50 to 60 Hzv Inputrating of the ac adapter: 100-240 V ac, 50 to 60 Hz
Battery packv Lithium-ion (Li-Ion) battery pack
Nominal voltage: 10.8 V dc Capacity: 4.4 AH or 6.6 AH, dependingon the model
Specifications
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Appendix D. Wireless related information
Wireless interoperability
Wireless LAN PCI Express Mini Card is designed tobeinteroperable with anywireless LAN product that isbased on DirectSequence Spread Spectrum(DSSS) and/or Orthogonal Frequency DivisionMultiplexing (OFDM) radiotechnology, and is compliant to:
v The IEEE 802.11a/b/g Standard on Wireless LANs, as definedandapproved by the Institute of Electrical and ElectronicsEngineers.
v The Wireless Fidelity (WiFi) certification as defined by theWi-Fi Alliance.
Bluetooth Daughter Card is designed tobe interoperable with anyBluetooth
product that is compliant to Bluetooth Specification 2.0 + EDRas defined bythe Bluetooth SIG. Following profiles are supported byBluetooth DaughterCard:v Generic Accessv Service Discoveryv SerialPortv Dial-up Networkingv FAXv LAN Access using PPPv Personal AreaNetworkv Generic Object Exchangev Generic Object Pushv FileTransferv Synchronizationv Audio Gatewayv Headsetv Printerv HumanInterface Devices (Keyboard/Mouse)v Basic Imagev Handsfreev AV
Usage environment and your health
Wireless LAN PCI Express Mini Card and Bluetooth Daughter Cardemitsradio frequency electromagnetic energy like other radiodevices. However, thelevel of energy emitted is far much less thanthe electromagnetic energyemitted by wireless devices like forexample mobile phones.
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Because Wireless LAN PCI Express Mini Card and BluetoothDaughter Cardoperates within the guidelines found in radiofrequency safety standards andrecommendations, Lenovo believes theintegrated wireless cards are safe foruse by consumers. Thesestandards and recommendations reflect theconsensus of thescientific community and result from deliberations of panelsandcommittees of scientists who continually review and interpretthe
extensive research literature.
In some situation or environment, the use of Wireless LAN PCIExpress MiniCard or Bluetooth Daughter Card may be restricted bythe proprietor of thebuilding or responsible representatives of theorganization. These situationsmay for example include:
v Using the integrated wireless cards on board of airplanes, orin hospitals
v In any other environment where the risk of interference toother devices orservices is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use ofwireless devices ina specific organization (e.g. airport orhospital), you are encouraged to ask forauthorization to useWireless LAN PCI Express Mini Card or BluetoothDaughter Card priorto turning on the computer.
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Appendix E. Notices
Notices
Lenovo may not offer the products, services, or featuresdiscussed in thisdocument in all countries. Consult your localLenovo representative forinformation on the products and servicescurrently available in your area. Anyreference to a Lenovo product,program, or service is not intended to state orimply that only thatLenovo product, program, or service may be used. Anyfunctionallyequivalent product, program, or service that does not infringeanyLenovo intellectual property right may be used instead. However, itis theusers responsibility to evaluate and verify the operation ofany other product,program, or service.
Lenovo may have patents or pending patent applications coveringsubjectmatter described in this document. The furnishing of thisdocument does notgive you any license to these patents. You cansend license inquiries, inwriting, to:
Lenovo (United States), Inc.500 Park Offices Drive, Hwy.54Research Triangle Park, NC 27709U.S.A.Attention: Lenovo Directorof Licensing
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION AS ISWITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,INCLUDING,BUT NOT LIMITED TO, THE IMPLIED WARRANTIESOFNON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR APARTICULARPURPOSE. Some jurisdictions do not allow disclaimer ofexpress orimplied warranties in certain transactions, therefore, thisstatementmay not apply to you.
This information could include technical inaccuracies ortypographical errors.Changes are periodically made to theinformation herein; these changes willbe incorporated in neweditions of the publication. Lenovo may make
improvements and/or changes in the product(s) and/or theprogram(s)described in this publication at any time withoutnotice.
The products described in this document are not intended for useinimplantation or other life support applications where malfunctionmay resultin injury or death to persons. The information containedin this documentdoes not affect or change Lenovo productspecifications or warranties.Nothing in this document shall operateas an express or implied license or
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indemnity under the intellectual property rights of Lenovo orthird parties. Allinformation contained in this document wasobtained in specific environmentsand is presented as anillustration. The result obtained in other operatingenvironmentsmay vary.
Lenovo may use or distribute any of the information you supplyin any way
it believes appropriate without incurring any obligation toyou.
Any references in this publication to non-Lenovo Web sites areprovided forconvenience only and do not in any manner serve as anendorsem*nt of thoseWeb sites. The materials at those Web sites arenot part of the materials forthis Lenovo product, and use of thoseWeb sites is at your own risk.
Any performance data contained herein was determined in acontrolledenvironment. Therefore, the result obtained in otheroperating environmentsmay vary significantly. Some measurements mayhave been made ondevelopment-level systems and there is noguarantee that these measurementswill be the same on generallyavailable systems. Furthermore, somemeasurements may have beenestimated through extrapolation. Actual resultsmay vary. Users ofthis document should verify the applicable data for theirspecificenvironment.
Television output notice
The following notice applies to models that have thefactory-installedtelevision-output feature.
This product incorporates copyright protection technology thatis protected by
method claims of certain U.S. patents and other intellectualproperty rightsowned by Macrovision Corporation and other rightsowners. Use of thiscopyright protection technology must beauthorized by MacrovisionCorporation, and is intended for home andother limited viewing uses onlyunless otherwise authorized byMacrovision Corporation. Reverse engineeringor disassembly isprohibited.
Electronic emissions notices
The following information refers to Lenovo 3000 N100, machinetype 0689 and0768.
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with thelimits for aClass B digital device, pursuant to Part 15 of the FCCRules. These limits aredesigned to provide reasonable protectionagainst harmful interference in aresidential installation. Thisequipment generates, used, and can radiate radiofrequency energyand, if not installed and used in accordance with theinstructions,may cause harmful interference to radio communications.
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However, there is no guarantee the interference will not occurin a particularinstallation. If this equipment does cause harmfulinterference to radio ortelevision reception, which can bedetermined by turning the equipment offand on, the user isencouraged to try to correct the interference by one ormore of thefollowing measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment andreceiver.
v Connect the equipment into an outlet on a circuit differentfrom that towhich the receiver is connected.
v Consult an authorized dealer or service representative forhelp.
Properly shielded and grounded cables and connectors must beused in orderto meet FCC emission limits. Proper cables andconnectors are available fromLenovo authorized dealers. Lenovo isnot responsible for any radio ortelevision interference caused byusing other than recommended cables orconnectors or by unauthorizedchanges or modifications to this equipment.Unauthorized changes ormodifications could void the users authority tooperate theequipment.
This device complies with Part 15 of the FCC Rules. Operation issubject tothe following two conditions: (1) this device may notcause harmfulinterference, and (2) this device must accept anyinterference received,including interference that may causeundesired operation.
Responsible party:Lenovo (United States) Inc.
One Manhattanville RoadPurchase, New York 10577Telephone: (919)254-0532
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with CanadianICES-003.
Avis de conformit la rglementation dIndustrie Canada
Cet appareil numrique de la classe B est conforme la normeNMB-003 duCanada.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirementsof EU CouncilDirective 89/336/EEC on the approximation of the lawsof the Member Statesrelating to electromagnetic compatibility.Lenovo cannot accept responsibility
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for any failure to satisfy the protection requirements resultingfrom anonrecommended modification of the product, including thefitting ofnon-Lenovo option cards.
This product has been tested and found to comply with the limitsfor Class BInformation Technology Equipment according to CISPR22/European
Standard EN 55022. The limits for Class B equipment were derivedfor typicalresidential environments to provide reasonableprotection against interferencewith licensed communicationdevices.
Properly shielded and grounded cables and connectors must beused in orderto reduce the potential for causing interference toradio and TVcommunications and to other electrical or electronicequipment. Such cablesand connectors are available from Lenovoauthorized dealers. Lenovo cannotaccept responsibility for anyinterference caused by using other thanrecommended cables andconnectors.
Environmental notices for Japan
If you are a company employee and need to dispose of a Lenovocomputerthat is the property of the company, you must do so inaccordance with theLaw for Promotion of Effective Utilization ofResources. The computer iscategorized as industrial waste. Itshould be properly disposed ofby anindustrial waste disposalcontractor certified by a local government. Inaccordance with theLaw for Promotion of Effective Utilization of Resources,IBM Japanprovides, through its PC Collecting and Recycling Services, forthecollecting, reuse, and recycling of disused computers. Fordetails, visit the
IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/
Pursuant to the Law for Promotion of Effective Utilization ofResources, thecollecting and recycling of home-used computersby themanufacturer wasbegun on October 1, 2003. For details, visit theIBM Japan Web siteatwww.ibm.com/jp/pc/service/recycle/personal.html
Disposing of a Lenovo computer component containing heavymetal
The printed circuit board of a Lenovo computer contains heavymetal.(Soldering with lead is used on the printed circuit board.)To properly disposeof the disused printed circuit board, follow theinstructions in Collecting andrecycling a disused Lenovocomputer.
If you use a Lenovo computer at home and need to dispose of alithiumbattery, you must comply with local ordinances andregulations.
Handling a disused Lenovo battery pack
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Your Lenovo computer has a lithium ion battery pack or a nickelmetalhydride battery pack. If you are a company Lenovo computeruser and needto dispose of a battery pack, contact the properperson in Lenovo sales,service, or marketing, and follow thatpersons instructions. For details, visitthe IBM Japan Web siteatwww.ibm.com/jp/pc/environment/recycle/battery/
If you use a Lenovo computer at home and need to dispose of abattery pack,you must comply with local ordinances andregulations.
Important information for the European Directive 2002/96/EC
Notice : This mark applies only to countries within the EuropeanUnion (EU)and Norway. This appliance is labelled in accordance withEuropean Directive2002/96/EC concerning waste electrical andelectronic equipment (WEEE).The Directive determines the frameworkfor the return and recycling of usedappliances as applicablethroughout the European Union. This label is appliedto variousproducts to indicate that the product is not to be thrown away,butrather reclaimed upon end of life per this Directive.
Remarque : Cette tiquette concerne uniquement les pays delUnioneuropenne et la Norvge. Cet appareil porte une tiquette lieauxdispositions de la Directive 2002/96/CE du Conseil Europenrelative auxdchets dquipements lectriques et lectroniques (DEEE).Cette directivedtermine les dispositions gnra
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